Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Your duties and responsibilities

• Approach the market as “hunter” role for business development of new potential customers and lead generation

• Interact and nurture relationships with clients, while ensuring their needs are met in the best interest of the clients and the Company

• Identify and qualify up-selling and cross-selling opportunities

• Deliver proposals, and develop account plans with high quality standards and in a timely manner

• Collaborate with the sales team and the other functions within the Company (i.e., Operations, Finance, Procurement)

• Keep records and maintain documentation of client interactions

• Contribute to manage all the commercial documentation according to Company standard templates and processes

• Ensure diligence and thoroughness for both internal and external communications, analysis, and processes

Other duties

We might ask you to perform other tasks and duties as your role expands.

Your skills, experience, and qualifications required

• Bachelor's degree in Computer Engineering or similar

• Interest and availability to take on increasing tasks of commitment and responsibility within complex projects

• Three to seven years of experience in sales with C-level standing

• Preferred experience in financial services, consulting, ICT business and BPO

• Propensity for innovation and business development

• Excellent interpersonal skills and knowledge of the Italian and English languages

• Outstanding communication and negotiation skills, aptitude for teamwork and strong customer orientation

• Advanced knowledge of Microsoft Office 365 and Google Suite

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